Refunds and Cancellation

Cancelling a plan

You can cancel at any time. Cancelling stops the next renewal; it does not end the period you have already paid for, and coins already credited stay in your balance.

To cancel, open your account menu on Blushie and choose Cancel plan under your coins. Plans are billed by Fanvue, and the cancellation is made with Fanvue for you. You can undo it with Keep my plan until the period ends. If it does not work, write to us and we will do it for you.

Your right to change your mind

For digital content bought online there is normally a 14-day right to cancel. That right ends once supply has begun with your agreement and you have acknowledged you will lose it, which is what happens when an episode is unlocked and starts playing.

In practice: coins you have not spent can be refunded within 14 days of buying them. Coins already spent on an episode you have watched usually cannot, because the content has been delivered.

We would rather be fair than technical. If you are out of pocket for a reason that is our fault, tell us and we will sort it out.

When we refund anyway

If an episode would not play, was faulty, or was not what it was described as, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

If you were charged twice, or charged after cancelling, tell us and we will return it.

If we close your account for a reason that is not your fault, we refund any payment covering a period you can no longer use.

How to ask

Write to support@blushie.ai with the date of the payment and the email address on the account. You do not need the invoice number, though it is quicker if you have it.

We aim to answer within three working days. A refund goes back to the card it came from, through Fanvue, and usually takes a few working days to appear.